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International SOS - Meeting Your Health Care Needs



Different parts of China now boasts several world-class hospitals and clinics, which offer a high standard of both Chinese and Western medical care with multi-lingual Doctors from North America, Europe, Asia and the Middle East.  The hospitals and clinics can take care of all your health care needs, from primary medical needs to any unforeseen emergencies. 

One of the most popular medical facilities used by foreigners and PRC Study students is the International SOS, which provides 24 hours medical services.  Please read below for more information.  

  • About ISOS
  • ISOS Medical Team
  • ISOS and Health Care Provision
  • ISOS and Health Care Provision
  • Primary Medical Care
  • Family Health Care Program
  • Dental Care
  • Other Health Care Services
  • 24-Hour Access to ISOS Alarm Centers
  • 24-Hour Access to ISOS Alarm Centers
  • Medical Evacuation
  • ISOS Clinic Locations & Contact Information in China
  • ISOS 24 Hours Alarm Center Phone Number
  • ISOS Hours of Operation
  • More Information on ISOS

  • About ISOS

    International SOS (ISOS), the world's largest medical assistance company, is located in 44 countries with over 25 Alarm Centers, 20 International Clinics and more than 100 remote site medical facilities across 5 continents.

    The ISOS Clinic in Beijing, China opened in December 1994 and is run by a highly trained and specialized team of professionals who ensures that all ISOS patients receive quality, comprehensive medical care while in China.

    ISOS gives you access to medical advice and assistance 24 hours a day by foreign doctors located in China.

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    ISOS Medical Team

    The ISOS medical team comprises of foreign doctors, Chinese doctors and nurses. ISOS Clinic in Beijing has 13 Expatriate Doctors, 3 Expatriate Dentists, 15 Resident Chinese Doctors, 20 Chinese Nurses, and 2 Expatriate Nurse Escorts, along with many other support and administration staff. The ISOS Clinic in Beijing currently has 80 Employees supporting the 24-hour alarm center.

    All ISOS doctors are familiar with international medical protocols and have worked extensively in the field of accident and emergency. The ISOS medical team is constantly in a state of preparedness, every ready to provide the best in health care.

    ISOS and Health Care Provision

    The ISOS Clinic in China adheres to international standards of infection control and sterilization to ensure the highest level of patient safety possible. ISOS's commitment to providing quality health care is demonstrated through their ongoing education programs for medical, nursing and support staff.

    ISOS has a Medical Clinic, Dental Clinic and Alarm Center adjacent to each other enabling the best provision of western medical assistance 24 hours a day, 7 days a week for:


    • Emergencies
    • Medical Advice
    • Doctor Referrals
    • Vaccination Recommendations
    • Travel Health Advice
    • Referrals to Hospitals throughout China
    • House Calls
    • Translation Services

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    The ISOS Beijing Clinic Facilitates:
    • 24 hour Primary Care (Family Medicine and Emergency)
    • Dental Clinic
    • Physiotherapy Services
    • Counseling Services
    • On-site Pharmacy
    • 6 Bed Emergency Ward
    • In-house Laboratory
    • X-Ray Rooms
    • 14 Examination Rooms
    • Ultrasound Equipment
    • Electro-cardiograph Monitoring Equipment
    • International Standard Ambulance Health Screening Services
    • First Aid Training and First Aid Kits
    ISOS and Health Care Provision

    ISOS has friendly, western trained staff who understand the needs of the expatriate community and who are committed to providing the highest quality of medical services available in China.

    Within the clinic, primary medical care services include: pediatrics, obstetrics, gynecology, internal medicine, family medicine (family practice consultations with expatriate and Chinese doctors and nurses), dentistry, physiotherapy, emergency medicine, a comprehensive range of vaccination services, in-house laboratory, and a western pharmacy stocked with an extensive range of international standard medications and disposables.

    The ISOS pharmacies are stocked with a comprehensive range of medications that comply with international standards.  An extensive range of adult and childhood vaccinations and over the counter medications are also available onsite.

    Primary Medical Care

    ISOS has friendly, western trained staff who understand the needs of the expatriate community and who are committed to providing the highest quality of medical services available in China.

    Within the clinic, primary medical care services include: pediatrics, obstetrics, gynecology, internal medicine, family medicine (family practice consultations with expatriate and Chinese doctors and nurses), dentistry, physiotherapy, emergency medicine, a comprehensive range of vaccination services, in-house laboratory, and a western pharmacy stocked with an extensive range of international standard medications and disposables.

    The ISOS pharmacies are stocked with a comprehensive range of medications that comply with international standards.  An extensive range of adult and childhood vaccinations and over the counter medications are also available onsite.

    Family Health Care Program

    This program is specially designed and organized by ISOS specialist doctors in recognition of the special needs of women and their families. Services include: prenatal services, gynecological consultations and assessments, obstetric consultations, parent and child health services, pediatrics, and baby care.

    Dental Care

    With a fully equipped dental laboratory, dental care treatments are carried out with the state of the art equipment and the strictest sterilization procedures. Services include: annual check up, annual cleaning, root canal treatment, crown and bridgework, dental implants, tooth extraction, periodontal gum maintenance, implanted wisdom tooth removal, pediatric dentistry, oral surgery, trauma/emergency dental services, aesthetic dentistry, and orthodontic services.

    Health Screenings

    Comprehensive medical examinations covering a range of needs are available, including: pre-employment health screening, health screening for government adoption and immigration, general health screening and occupational health check ups. ISOS can also develop customized programs to meet specific client needs.

    Other Health Care Services

    ISOS also provides additional health care services in the following areas:  Physiotherapy, optometry, counseling, occupational therapy, and Traditional Chinese Medicine. 

    24-Hour Access to ISOS Alarm Centers

    The ISOS is available to take care of any unanticipated medical emergency, 24 hours a day, 7 days a week.  You can call the ISOS Alarm Center for:

    Emergency & Routine Medical Advice
    For prompt professional help and medical advice, members can call the ISOS 24 hour Alarm Center in China or worldwide

    Medical, Dental & Hospital Referrals
    Call the ISOS 24 hour Alarm Center for referral to a doctor, dentist or hospital nearest you.  They can even help arrange hospital admission for inpatient case management, if required.
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    Inpatient Case and Out Patient Management
    ISOS can arrange hospital admission for inpatient case management, if required.  Additionally, they can set up an outpatient appointment with a medical service provider.

    Dispatch of Medication and Medical Equipment
    ISOS will assist to deliver medicine, drugs and/or medical supplies if a patient requires prescription medication that is unavailable locally.

    Emergency Message Transmission
    ISOS will receive and transmit emergency messages between family and the member on a best effort basis.

    Emergency Translation and Interpreter Services
    ISOS can provide translation and interpretation assistance if required.  Language capabilities include English, Mandarin, Cantonese, French, German, Japanese, Korean, Malay, Spanish, Portuguese, Swedish, Afrikaans, and Farsi. 

    Companion Ticket
    ISOS will coordinate emergency travel arrangements for family members who need to join a hospitalized member. The costs of travel services are the responsibility of the client.

    Return of Minors
    If dependent children are left unattended abroad as a result of a partient's accident or illness, ISOS will coordinate emergency travel arrangements.

    Medical Evacuation & Repatriation
    When local medical facilities are inadequate for a member's condition, ISOS can arrange for the patient's evacuation to the nearest medical facility available which is expected to provide satisfactory care and treatment. ISOS may also arrange for repatriation back to the patient's home country when this is warranted.

    Repatriation of Mortal Remains
    ISOS will render every possible assistance to transfer the patient's mortal remains back home.

    For Non Medical Assistance

    • Lost document advice and assistance
    • Legal referrals, assistance with documentation for insurance claims
    • Special translation and interpreter services
    24-Hour Access to ISOS Alarm Centers

    International SOS has also developed an extensive network of medical and administrative correspondence in all of the major cities in China. The Beijing Alarm Center is able to ship medications to remote locations, provide telephone advice, and guarantee medical expenses anywhere in the country where acceptable medical resources are available. International SOS has an exclusive agreement with the Ground and Air Force Divisions of the People's Liberation Army (PLA), which provides International SOS:

    1. Access to Chinese Military aircraft enabling
    2. Medical teams to reach areas in China, which are out of bounds to civilian aircraft.
    3. Access to Military Aircraft for Medical Transport: Fixed Wing, helicopter, and Challenger Jets under internationally supervised maintenance.
    4. Access to Military Hospitals, many located in remote regions and often better equipped and staffed than civilian facilities.

    Medical Evacuation

    In the event of emergency, you can call ISOS.  ISOS doctors must be alerted immediately of your emergency and to be involved from the very beginning. Once you call the Alarm Center, the ISOS doctor might have first to stabilize you in one of their partnering Chinese hospitals. Then they will get in touch with the hospital to arrange for your admission. Learn to Speak Mandarin Chinese

    The ISOS medical team will assess the case and arrange for your medical evacuation or repatriation from the place of accident or sickness to the nearest medical facility responding to a reasonable expectation of satisfactory care and treatment. All of the above is to be done in conjunction with your insurance provider. International SOS will not pay for a medical evacuation if it is required, your health insurance will need to cover medical evacuation costs.

    ISOS Clinic Locations & Contact Information in China

    ISOS has four clinics in China which are located in Beijing, Tianjing, Nanjing, Shekou.  Please see below for contact information.

    Beijing International SOS Clinic

    Building C, BITIC Leasing Center,   
    No. 1 North Road, Xing Fu San Cun,
    Chao Yang District, Beijing, China, 100027

    Clinic Tel: (8610) 6462-9112
    Clinic Fax:  (8610) 6462-9111
    24hr Alarm Center Tel: (8610) 6462-9100

    北京朝阳区
    西五街三里屯
    5号北信京谊大厦C座


    Tianjin International SOS Clinic

    What is the address name in English?

    Clinic Tel: (8622) 2352-0143
    Clinic Fax:  (8622) 2352-0145

    国际SOS天津诊所
    天津河西区紫金山路喜来登饭店
    Tianjin, China, 300074


    Nanjing International SOS Clinic

    Grand Metro Park Hotel
    1F, 319 East Zhongshan Road,
    Nanjing, China, 210016
    Clinic Tel: (8625) 8480-2842
    Clinic Fax:  (8625) 8480-2843>

    What is the address name in Chinese?


    Shekou, Shenzhen International SOS Clinic

    What is the address name in English?
    Shekou, ShenZhen, China, 518067

    Clinic Tel: (86755) 2669-3667
    Clinic Fax:  (86755) 2667-4780

    国际SOS蛇口诊所
    招商国旅大厦1楼
    工业大道南9号 Shekou, ShenZhen, China, 518067


    ISOS 24 Hours Alarm Center Phone Number

    ISOS has three Alarm Centers in China.  If you have any questions of a medical nature, or are sick, please call one of International SOS's 24 Hour Alarm Centers and request to speak to a doctor.

    Beijing:            (8610) 6462-9100

    Shanghai:        (8621) 6295-0099

    Hong Kong:      (852) 2528-9900

    ISOS Hours of Operation

    ISOS takes care of all your health care needs, from basic primary medical needs to any unforeseen emergencies, which may arise during your stay in China.
    The ISOS regular clinic hours are from Monday to Saturday from 9:00am to 6:00pm. Emergency medical care is available 24 hours a day, 7 days a week by contacting the ISOS 24 hours Alarm Centers.

    More Information on ISOS

    For further information, please visit: http://www.internationalsos.com

    NOTE: Although this information is correct at the time of our web publication, it is still advised that you call the phone number and confirm the address before going to the venue because some venues may have changed their telephone numbers or address locations.




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